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Swiggy and IRCTC collaborate to Offer Food Delivery Services on Indian Railways

Initially, Swiggy will provide services at four railway stations, with plans to extend to an additional 59 stations in the upcoming weeks.

Initially, Swiggy will provide services at 4 railway stations, with plans to extend to an additional 59 stations in the upcoming weeks.

On Tuesday, the food delivery platform Swiggy revealed a collaboration with the Indian Railway Catering and Tourism Corp (IRCTC) to deliver pre-ordered meals to travelers at four prominent railway stations in India. This move sees Swiggy entering the arena already occupied by its competitor Zomato, which provides a similar service.

Under the Memorandum of Understanding (MoU), Swiggy will commence delivering food from its wide-ranging restaurant network to passengers on specific trains, commencing at Bangalore, Bhubaneswar, Visakhapatnam, and Vijayawada stations. The service is anticipated to expand to an additional 59 stations nationwide in the forthcoming weeks.

“In long journeys, travelers often face the challenge of limited culinary choices. With this collaboration, passengers on select trains now have the opportunity to enjoy high-quality, hot meals delivered directly to their seats, enhancing their travel experience into one that is both convenient and enjoyable,” stated Swiggy in a statement unveiling the partnership.

The Indian Railways caters to over 8 billion passengers annually. Last October, it announced a similar collaboration with rival Zomato, starting with railway stations in New Delhi, Prayagraj, Kanpur, Lucknow, and Varanasi.

The delivery of pre-ordered meals will be facilitated through IRCTC’s e-catering portal.

Sanjay Kumar Jain, chairman and managing director of IRCTC, stated, “At IRCTC, our priority has always been to innovate ways to enhance the comfort and convenience of the millions of passengers traveling on Indian railways every year. This partnership with Swiggy will offer more convenience and food choices to our passengers, enhancing their travel experiences.”

Swiggy announced the collaboration on its twitter, earlier known as Twitter platform.

Rohit Kapoor, CEO of Food Marketplace at Swiggy, described the collaboration as an exploratory endeavor, underscoring the company’s dedication to providing value for consumers by offering an extensive array of food options.

Regarding a potential collaboration with Swiggy Instamart, the company’s quick commerce service, Kapoor mentioned that while they haven’t deliberated on it yet, it’s an intriguing concept.

Passengers interested in utilizing Swiggy’s food delivery service can simply input their PNR on the IRCTC app and designate their desired station for meal delivery.

Swiggy currently links consumers to over 280,000 restaurant partners across numerous cities. Its quick commerce grocery service, Instamart, operates in over 25 cities.

Kapoor expressed optimism about receiving a positive response from both passengers and restaurant operators on these routes. Such feedback would likely encourage Swiggy to expand the service to additional stations and routes.

Also Read: https://khabarelahar.com/indian-railways-slashes-passenger-train-ticket-prices-by-50/

IRCTC offers catering, hospitality, packaged drinking water, internet ticketing, and travel and tourism services throughout India.

In the fiscal year ending on March 31, 2023, IRCTC’s e-catering services arm witnessed the booking of 1.48 billion meals. This service was available at approximately 338 stations, with an average of 40,669 meals booked daily, as reported in its annual report for the year.

Additionally, IRCTC provides static catering services, which encompass offline food offerings via refreshment rooms, food plazas, fast-food units, and other facilities located on railway platforms.

For the fiscal year 2023, IRCTC reported revenues amounting to ₹3,541.47 crore, with a net profit of ₹1,005.88 crore.

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