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The Government Asks Airlines To Ensure Last Bag Arrives within 30 Minutes of Landing on Baggage Belt

The Bureau of Civil Aviation Security has asked airlines to implement measures to ensure timely baggage delivery by February 26.

The Bureau of Civil Aviation Security (BCAS), the security arm of the Civil Aviation Ministry, has directed airlines to guarantee that passengers receive their checked-in luggage within 30 minutes of their arrival. Airlines have been instructed to enact measures to ensure prompt baggage delivery by February 26. Ministry officials stated that this initiative aims to alleviate congestion at airports and enhance security measures.

In a letter dated February 16, the BCAS, after studying the time taken by each airline to deliver their baggage to conveyor belts, wrote to them pointing out errors in obeying rules.

“Airlines need to ensure that delivery of last baggage is made within 30 minutes as per the Service Quality Requirements of Operation, Management and Delivery Agreement (OMDA). BCAS has directed the airlines to implement the required measures within 10 days by 26th February 2024,” a statement issued by the civil aviation ministry said.

BCAS has been studying the time taken by airlines to clear the passengers from the arrival halls of six major airports since January this year. These airports include Delhi, Mumbai, Bengaluru, Hyderabad, Kolkata and Chennai.

As per the guidelines, the initial baggage should appear on the baggage belt within 10 minutes after the aircraft engine is shut off, with the final bag arriving within 30 minutes of the same event.

“On February 16, 2024, BCAS issued letters to seven airlines, namely Air India, Indigo, Akasa, SpiceJet, Vistara, Air India Express Connect, and Air India Express, instructing them to implement necessary measures to ensure that the last baggage is delivered within 30 minutes following the Service Quality Requirements outlined in the Operation, Management, and Delivery Agreement (OMDA). BCAS has set a deadline for airlines to implement these measures within 10 days, by February 26, 2024,” the statement reads.

“The airlines have received a final warning through the letter sent on Friday. If any airline persists in delaying baggage delivery, the ministry will be compelled to take action against it.

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